Mechanical Lloyd
Company employs a booking system - Capacity Planning
System (CPS) - that allows for excellent structuring of
service appointments, workshop management and customer
relations. You can call or walk in to request a service
appointment at your convenience.
At your scheduled time, a Service Advisor will be
available to receive the vehicle, take inventory in your
presence and record problems and/or concerns. A job card
is then opened using our Workshop Management System –
Autoplus - which provides structured workshop
management, invoicing and parts management. Autoplus is
synchronized with workshop systems and provides a
valuable link between the workshop and the service
reception. Service advisors can check on the status of a
job through CPS/Autoplus and advise you accordingly.
Once a job is completed, a quality control check is
performed to ensure that all your concerns are fully
addressed. The job is then closed, invoiced and you are
contacted to pick up your vehicle.
